What is a STAR Case/Report?

Discussion in 'Dodge Challenger General Discussions' started by SRT-Tom, Nov 10, 2017.

  1. SRT-Tom

    SRT-Tom Full Access Member

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    Chrysler/Dodge technicians use a troubleshooting application to input a vehicle's problem. The system narrows the problem with, plain language, follow-up questions. The more difficult problems are handled by Service Technical Assistance Center (STAR) agents, who use a STAR scan tool for vehicle diagnostics. A STAR report becomes a STAR case. If there are enough cases to justify an upgrade, a Service Bulletin is generated.
     
  2. chithead

    chithead Full Access Member

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    If the techs argue over a problem... does it then become STAR Wars?
     
  3. SRT-Tom

    SRT-Tom Full Access Member

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    Yes. Then it goes over to the dark side and he decides...

    [​IMG]
     
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