213Auto Pre Black Friday Sale Announcement - Billet Technology

Discussion in '213 Auto Parts' started by 213Auto, Nov 17, 2011.

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  1. Dec 16, 2011 at 11:20 AM #11
    walnetto

    walnetto Full Access Member

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    Geno, you got all winter before you start that beast of yours. LOL
     
  2. Dec 16, 2011 at 4:12 PM #12
    genotex

    genotex Full Access Member

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    no way to conduct business... that's for sure.

    VERY dissatisfied.
     
  3. Dec 18, 2011 at 12:03 PM #13
    BIRDMAN

    BIRDMAN Full Access Member

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    have you tried to PM or call them? has this been resolved?
     
  4. Dec 18, 2011 at 12:28 PM #14
    genotex

    genotex Full Access Member

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    will take care of this ... either way... come Monday.
     
  5. Dec 20, 2011 at 4:30 PM #15
    genotex

    genotex Full Access Member

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    Left a message...voicemail.
     
  6. Dec 21, 2011 at 2:37 PM #16
    genotex

    genotex Full Access Member

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    with STILL no response to my voicemails, today tried an email...
    we are now at one week shy of a month since I was charged for this order

    :(
     
  7. Dec 21, 2011 at 3:11 PM #17
    heminit

    heminit Full Access Member

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    WoW! I think I know where not to shop. I hope it gets taken care of soon.
     
  8. Dec 22, 2011 at 12:37 AM #18
    genotex

    genotex Full Access Member

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    finally got an email today... quoted below in full...


    Hi Gene,
    I just received your voicemail. Sorry for the delay. I had to make an emergency trip to Pittsburgh this week.

    I posted a thread on the challenger forums and my Facebook page regarding the status for the Big BT sale we had.

    Lead time is expected by end of December with some items shipping in early January.

    Thank you



    On Dec 21, 2011 2:32 PM, <[email protected]> wrote:

    Please advise status of my order, which you charged me for on November 29th?
    I have tried leaving voicemails without successful return calls.
    THANKS?

    Gene Fe****
    92* *** ****


    ANY response is better for your business, than none!
     
    Last edited: Dec 22, 2011
  9. Dec 22, 2011 at 9:42 AM #19
    heminit

    heminit Full Access Member

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    Glad to see you got a response. I hope you receive your items soon.
     
  10. Dec 31, 2011 at 8:25 PM #20
    213Auto

    213Auto Well-Known Member Supporting Vendor

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    Hi Gene,

    I am sorry for being a hassel. I have still been displaced to Pittsburgh with my day job. This has put a major hindrance on my business and my family. Unfortunetly the biggest part of business is customer service and without being able to make a call at normal business hours it has made problems such as this. If my site was big enough to offset my full time salary i wouldn't have to do this traveling. But doing this part time i still need my day time salary.

    Now as far as charging your card. the only reason this was done was because it was a phone order. All orders that are placed through my site go through only a Pre-Authorization. No money is captured until order ships. Since yours was over the phone i have to charge right away to verify that the card is legitimate.

    With that all being said. I checked in with BT on Dec 30th on my orders status. They expect to have my order shipped to me by the 2nd week of January.

    BT is doing what they can to get the orders out. This was a great price that only comes along once a year.

    Still. No matter how good the price is it does not make up for my lack of customer service.

    Please accept my apologies.



     
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